Privacy Policy


Rolson Tools Ltd trading as Nordrok, understands that your privacy is important to you and that you care about how your personal data is used and shared. We will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it.

1. Definitions and interpretation

In this Policy, the following terms shall have the following meanings:

“Account” means an account required to capture and maintain essential data about you, which enables us to provide products and services to you.

“Personal Data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998 OR EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”).

“We/Us/Our” means Rolson Tools Ltd, company number 1947688, whose registered address is Rolson House, London Road, Twyford, Berkshire, RG10 9HZ, United Kingdom

2. Information about us

2.1   Our operating address is Rolson Tools Ltd, company number 04603174, whose registered address is Rolson House, London Road, Twyford, Berkshire, RG10 9HZ, United Kingdom

3. What does this policy cover?

This Privacy Policy applies only to your use of Our website and to the Personal Data that we maintain about you on our Business Systems (e.g. Customer Relationship Management and Support). Our website may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

4. Your rights

4.1   As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

4.1.1   The right to be informed about Our collection and use of personal data;

4.1.2   The right of access to the personal data We hold about you;

4.1.3   The right to rectification if any personal data We hold about you is inaccurate or incomplete;

4.1.4   The right to erasure – this is sometimes called ‘the right to be forgotten’. If you want Rolson Tools Ltd to erase all your personal data and we do not have a legal reason to continue to process and hold that data, you may ask us to erase it.

4.1.5   The right to restrict (i.e. prevent) the processing of your personal data;

4.1.6   The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);

4.1.7   The right to object to Us using your personal data for particular purposes;

4.1.8   Rights with respect to automated decision making and profiling.

4.2   If you have any cause for complaint about Our use of your personal data, please contact Us and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

4.3   For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice.

5. What data do we collect?

Depending upon your use of Our website and our use of our business systems, We may collect some or all of the following personal and non-personal data;

5.1   name;

5.2   title;

5.3   address;

5.4   business/company name;

5.5   job title;

5.6   information such as email addresses and telephone numbers;

5.7   demographic information such as postcode

5.8   bank account details and payment records

5.9   IP address

6. How do we use your data?

6.1   All personal data is processed and stored securely, for no longer than is necessary and in the context of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the Data Protection Act 1998 OR GDPR at all times. For more details on security see section 7, below.

6.2   Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you because you have consented to Our use of your personal data (e.g. by registering with us), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:

6.2.1   Providing and managing your Account;

6.2.2   Supplying Our products and/or services to you (please note that We require your personal data in order to enter into a contract with you);

6.2.3   Personalising and tailoring Our products and/or services for you;

6.2.4   Replying to emails from you;

6.2.5   Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by using the email links provided, for example when you subscribe to receive Our newsletter;

6.2.6   Replying to you from the information you submit in our web enquiry form;

6.2.7   We may keep basic contact details about individuals or companies on NAV, our operating system.

6.2.8   We may send you a marketing email relating only to our products and services, or those of our carefully selected partners, via an Email marketing software tool;

6.3   With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone, text message AND/OR post with information, news and offers on Our products AND/OR services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the Data Protection Act 1998 OR GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

6.4   You have the right to withdraw your consent to Us using your personal data at any time and to request that We delete it.

6.5   We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. We may keep personal data for historical, statistical or research purposes. Personal data held for these purposes may be retained as long as it is not used in connection with decisions affecting particular individuals, or in a way that is likely to cause damage or distress.

6.6   Your email address will remain within Our CRM and Support databases for as long as we continue to use those mentioned above for their services/email marketing, or until you specifically request removal from the list by using unsubscribing links or by post to the DPO at Rolson Tools Ltd.

7. How and where do we store your data?

7.1   We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.

7.2   Your Personal Data is stored on databases that may be at remote locations.

8. Do we share your data?

8.1   We will not share any of your data with any third parties for any purposes other than those described in sections 8.2 to 8.4

8.2   In certain circumstances, We may be legally required to share certain data held by us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal obligations, a court order, or a governmental authority.

8.3   We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include, for example, payment processing or delivery of goods or services. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.

8.4   The third-party data processors used by Us are located within the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where We transfer any personal data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the Data Protection Act 1998 OR GDPR.

9. What happens if our business changes hands?

9.1   We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.

9.2   In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.

10. How can you control your data?

10.1   In addition to your rights under the GDPR, set out in section 4 when you submit personal data, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details and by managing your Account).

10.2   You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

11. Your right to withhold information

11.1   You may access certain areas of Our website without providing any data at all. However, to use all features and functions available on Our website you may be required to submit or allow for the collection of certain data.

12. How can you access your data?

You have the right to ask for a copy of any of your personal data held by Us (where such data is held). We will provide any and all information in response to your request free of charge. Please contact Us for more details at or using the contact details below in section 15.

13. Links from our website to other websites

Please be aware that our website may provide access to other websites by hyperlinks to them. Rolson Tools is not responsible for the privacy policies (including data protection and cookies), content or security of these linked websites.

14. Copyright information

The contents of Our website are copyright of Rolson Tools Ltd. All rights reserved. No part of Our website may be reproduced, transferred, transmitted, distributed or stored without prior written consent. Modifications or changes to any part of this website are prohibited. Certain parts of this website including, but not exclusively, images, text and sound are also subject to a distinct and separate copyright held by their provider(s).

15. Contacting us

If you have any questions about Our website or this Privacy Policy, please contact us by email at, by telephone on 01189406500, or by post to: Data Protection Officer (DPO), Rolson Tools Ltd, , whose registered address is Rolson House, London Road, Twyford, Berkshire, RG10 9HZ, United Kingdom. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you.

16. GDPR complaints

If you are unhappy about our handling of your personal information and our processing of it, please get in contact with us first so we can try to resolve your query using the details in the ‘Contacting Us’ section 16 of this Privacy Policy.

If, however, you feel we have not dealt with your concern and that we are failing to meet our legal obligations, you can raise a complaint with the Information Commissioner’s Office(“ICO”) in the United Kingdom.

17. Changes to our privacy policy

We may change this Privacy Policy from time to time (for example, if the law changes, our website functionality is amended, or there are changes to the business systems that we use). In the event that any such changes occur, we will inform you.