General FAQs

1. How do I contact Nordrok’s customer support team?

You can contact our customer support team by email at customerservices@nordrok.com. or by phone at +44 118 940 6500. Our team is available to assist you with any questions or concerns.

2. What is Nordrok’s return policy?

The Company’s approval and a returns number must be obtained before any goods are returned. The return number must be quoted on all returns documentation. Any goods correctly supplied but returned may incur a handling or restocking charge. For further information, please email: customerservices@nordrok.com.

3. What payment methods does Nordrok accept?

We only accept Purchase Order payments. Invoices will be processed and sent by the accounts department.

4. How long will it take to receive my order?

We aim to dispatch all orders within 1-2 business days. Delivery times may vary depending on your location and the shipping method you choose at checkout. Please see our Shipping Policy page for more information.

5. Do you offer international shipping?

We offer international shipping to most countries. Please see our Delivery page page for more information on international shipping rates and delivery times.

6. Does Nordrok offer any warranties on its products?

Yes, all our products come with a manufacturer’s warranty. Please see the product description or contact our customer support team for more information on specific warranties.

7. How do I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your order on our or the carrier’s websites.

Trade Account FAQs

1. How do I apply for a Nordrok trade account?

To apply for a Nordrok trade account, please visit our Register for Trade Account page and complete the application form. We will review your application within 24 hours, and once approved, you can log in and start trading immediately.

2. What are the benefits of a Nordrok trade account?

As a Nordrok trade account holder, you can access trade pricing, special offers, promotions, exclusive discounts, and bulk buying options. You can also view your order history and manage your account online.

3. Does Nordrok sell directly to consumers?

No, Nordrok only sells to trade users, such as wholesalers, distributors, and retailers across various sectors. If you are a consumer looking for our products, please contact your local trade supplier or retailer.

4. How can I get more information about Nordrok’s trade accounts?

If you have any questions about registering for a trade account, please call our Sales team on +44 118 940 6500. To apply for a Nordrok trade account, please visit our Register for Trade Account page and complete the application form.